Shipping policy
Shipping Time and Rules
Shipping times may vary depending on product availability. The estimated delivery time is 5–15 days after shipment.
If your order includes multiple items, the shipping time will be based on the item that requires the longest processing or shipping time.
We do not split orders, and mixed products cannot be shipped separately before the estimated delivery time. If you prefer to receive items individually as they become available, please place separate orders.
Delivery and Shipping Fee
Shipping Services
Orders will be shipped through reliable international carriers such as UPS, FedEx, DHL, or other logistics partners, depending on the destination.
We do not ship to PO Boxes.
Delivery to remote areas may require additional transit time.
Shipping Fee
We offer free shipping on orders of $200 USD or more.
If your order does not qualify for free shipping, the shipping fee will be calculated based on your delivery address and confirmed after the order is placed.
Additional shipping fees may apply to remote areas or special delivery locations. If this occurs, our customer support team will contact you before processing the shipment.
As each country has different import regulations and tax policies, customers are responsible for all customs duties, taxes, and import fees.
SparxEV does not cover or reimburse customs charges.
Once the product has been shipped, free returns are not accepted unless there is a confirmed product quality issue.
Shipping Notice
For special shipping requests, please contact SparxEV Customer Support before placing your order.
Please verify your shipping address carefully before completing payment. Orders can only be shipped to the country selected during checkout.
If you request an address change after the order has been shipped, we cannot guarantee that the change can be completed. Any delays, risks, or additional costs caused by address changes after shipment will be the customer’s responsibility.
When placing an order, please ensure that your full name, correct address, and valid contact information are provided to ensure successful delivery.
SparxEV assumes no responsibility for delays or rejected deliveries caused by:
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Incorrect or incomplete delivery address
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Incorrect contact information
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Address changes requested after shipment
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Refusal to accept delivery
Customs & Delivery Delays
If customs clearance is required, SparxEV will notify the customer by email.
If the shipment is delayed, returned, or destroyed due to customs clearance issues, the customer will bear full responsibility.
Delays may also occur due to force majeure events, including but not limited to severe weather, transportation disruptions, government actions, communication system failures, wars, natural disasters, or other unforeseen events.
Shipments may not be delivered during weekends, public holidays, or to locations inaccessible to couriers.
Order Tracking
Shipping Notification
Once your order has been shipped, you will receive a confirmation email or SMS containing the tracking number.
You can track your shipment directly on the courier’s official website.
Tracking Support
For tracking assistance, please contact:
Package Inspection
Since SparxEV products may be high-value items, please inspect your package carefully upon delivery.
If the package appears damaged or tampered with, please contact SparxEV Customer Support immediately.
Once you (or someone on your behalf) sign for the package, it will be considered confirmation that the package, quantity, and items have been received in good condition.
To protect your rights, we recommend recording a full unboxing video and checking all items against the packing list.