Refund policy


This return policy applies only to orders purchased through the SparxEV online store.

SparxEV reserves the right to refuse any return, refund, or exchange request at its sole discretion.

Return Window

Return or exchange requests are accepted within 7 days of the order date.

Orders that exceed 7 days from the purchase date are not eligible for return or exchange.

Return Eligibility

To qualify for a return, the item must meet all of the following conditions:

  • The item must be brand new, unused, and uninstalled

  • The item must be returned in its original packaging

  • The item must include all accessories, certificates, invoices, and original materials

  • A receipt or proof of purchase must be provided

The product must remain in the same condition as when it was received.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized products (for example: custom steering wheels or made-to-order items)

  • Free gifts or promotional giveaway items

  • Products with a retail price below $100

  • Products that have been used, installed, or damaged after delivery

If a customized product has already entered production, it cannot be canceled, returned, or refunded unless there is a confirmed product quality issue.

Return Shipping

Customers are responsible for all return shipping costs, including any customs duties or related charges, unless the return is due to a product defect or shipping damage.

Shipping costs are non-refundable.

If a refund is issued, the return shipping cost will be deducted from the refund amount.

Return Approval

If your return request is approved, we will provide you with the return shipping address.

Any product returned without prior approval from SparxEV will be refused.

Once the returned item is received, our quality assurance team will inspect the product. After inspection, our customer service team will either:

  • Process the refund, or

  • Assist you with a replacement order, depending on the situation.

Special Product Conditions

Some products may not be eligible for return due to their nature. However, exceptions may be made in cases where the product arrives damaged or defective.

If this occurs, please contact SparxEV Customer Support immediately.

Service & Price Changes

Prices for SparxEV products are subject to change without prior notice.

Price differences cannot be refunded or compensated after one week from the order date.

SparxEV reserves the right to modify, suspend, or discontinue any service or product at any time without notice.

SparxEV shall not be liable for any modification, price change, suspension, or discontinuation of services.

Limited Warranty

SparxEV products include a limited 1-year warranty covering manufacturing defects in the original product.

The warranty does not cover normal wear and tear or damage caused during installation or improper use.